what is the return policy?

refunds are offered on items returned to in original condition within 30 days of the delivery date, excluding any delivery and return shipping costs. prior to initiating a return please review the full return policy. to request a return shipping label email addie@moodofmine.com with your order number and copy of receipt.

check out our full return policy.

can i return an item free of charge?

a prepaid shipping label will be provided and return shipping costs will be deducted from the total return amount. for additional details please view our return policy.

my item broke what should i do?

handmade items are nonuniform, delicate and must be treated with care. do not wear handmade items while bathing, swimming or during exercise. if the item is faulty or arrives damaged i will work with you on a replacement. the exchange process for damaged or faulty items is outlined in the return policy.

do you make custom jewelry?

yes, i make custom jewelry that can be purchased through any product page listing customization as an option.

i offer a 20 min and 40 min zoom consultation as an add on for custom orders. during this time i will get to know your personality and goals so i can incorporate them into the jewelry. understand customization is an interpretation not an exact science.

Do you ship internationally?

the business is growing and i hope to be shipping internationally soon! please note that i am unable to deliver to some countries and i apologize for any inconvenience this causes.

where do you ship from?

orders are shipped from the mountain west region of the United States, where the brand is based.

what is your privacy policy?

our privacy policy is listed on the privacy policy page.